Legal
Last updated: 27 September 2026
Jones Creative respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Jones Creative ("Jones Creative", "we", "us" or "our") collects, uses, stores and protects personal information when you visit our website, contact us, or use our services. Jones Creative operates in New Zealand and this Privacy Policy is intended to comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles.
Jones Creative is a web design, development, hosting and digital services business based in New Zealand.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
The information we collect depends on how you interact with us. We may collect:
We will generally only collect information that is reasonably necessary for a lawful purpose connected with our business activities.
We may collect personal information:
Where we collect personal information from someone other than the individual concerned, we will take reasonable steps to comply with the applicable requirements of the Privacy Act 2020.
We may use personal information to:
We will not use personal information for unrelated purposes unless permitted or required by law or you have authorised the additional use.
Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve our services.
We may use Google Analytics or other analytics services. These services may collect information such as:
Analytics information may be processed by third-party providers and may be stored or processed outside New Zealand. You can generally control or disable cookies through your web browser. Disabling cookies may affect some website functionality. Where required by law, we will seek consent before using non-essential cookies or similar technologies.
We may use third-party providers to help us operate our business and provide services. Depending on the services involved, these may include providers of:
These providers may process personal information on our behalf. We expect service providers we use to take reasonable steps to protect personal information and to use it only for appropriate purposes. Where personal information is disclosed to an organisation outside New Zealand, we will take reasonable steps to ensure that the disclosure complies with the requirements of the Privacy Act 2020.
Jones Creative provides website design, development, hosting, maintenance, analytics and related services to businesses and organisations.
If you interact with a website operated by one of our clients, that client may be responsible for the personal information collected through its website. For example, if you submit an enquiry, make a purchase, register for an event or otherwise provide information directly to one of our clients, the client may be the organisation responsible for that information.
Where Jones Creative processes information on behalf of a client as a service provider, we will handle that information in accordance with our agreement with the client and applicable privacy laws. If you have a question about information collected through a particular client website, you should generally contact that organisation directly.
We do not sell your personal information. We may disclose personal information where reasonably necessary to:
We will not disclose personal information for purposes unrelated to the purpose for which it was collected unless permitted or authorised under applicable law.
Some of the technology and service providers we use may be located outside New Zealand or may store or process information outside New Zealand. Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure the disclosure complies with the Privacy Act 2020.
Depending on the circumstances, this may include ensuring that the overseas recipient:
You acknowledge that some services used to operate modern websites may involve international data infrastructure.
We take reasonable security safeguards to protect personal information against loss, unauthorised access, use, modification, disclosure or other misuse. Depending on the information and services involved, security measures may include:
No method of transmitting or storing information electronically can be guaranteed to be completely secure. However, we take reasonable steps appropriate to the circumstances to protect the information we hold.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business and financial records, resolve disputes, protect our legal interests, or comply with legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it. Backup systems may retain information for a limited additional period as part of normal backup and disaster-recovery processes.
Under the Privacy Act 2020, you generally have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate. You may also ask us questions about:
To make an access or correction request, contact us at hello@jonescreative.co.nz. We may need to verify your identity before providing access to personal information or making changes. We will respond to requests within the timeframes required by applicable law.
Where practical, you may choose not to provide personal information. However, if certain information is necessary for us to provide a service, respond to an enquiry, prepare a quote, process a transaction or meet a legal obligation, not providing that information may mean we cannot provide the relevant service or respond fully to your request.
We may occasionally contact existing clients or people who have expressed an interest in our services about relevant Jones Creative services or updates. Where required, we will provide an appropriate opportunity to opt out of marketing communications.
You can also contact us at hello@jonescreative.co.nz if you no longer wish to receive marketing communications from us.
Our website and services are intended primarily for businesses and adults. We do not knowingly collect personal information from children for the purpose of providing services to them. If you believe a child has provided personal information to us unnecessarily, please contact us so we can consider appropriate steps to remove the information.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements. The latest version will be published on our website with the updated date shown at the top of the policy.
If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.
If you have any questions about this Privacy Policy or the way Jones Creative handles personal information, please contact: